Privacy Policy

 At Prolock Locksmiths, we take your privacy seriously. As a locksmith business, we understand the importance of keeping your personal information secure. This privacy policy explains how we collect, use, and share information about you when you visit our website, and when you instruct us to carry out a service for you.

• INFORMATION WE COLLECT

The ways we collect information about you:

1. When you provide it to us directly over the phone or in person.  We collect information about you when you fill out forms on our website, such as when you request our locksmith service, provide your contact information, or make a payment. This information may include your name, email address, phone number, and other contact information.

2. Automatically information is collected when you use our website, such as your IP address, browser type, and operating system. Through the use of cookies and other tracking technologies our website can collect information on how you have browsed our website, such as the what pages you visit on our website and the links you click on. 

3. When you use our services: If you use our locksmith services, we collect information about your transaction, such as your payment information and the services you requested.

• HOW WE USE YOUR INFORMATION

We use the information we collect about you for a few different purposes:

4. To provide, maintain, and improve our website and services: We use the information we collect to deliver and maintain our website and locksmith services, and to make sure they are functioning properly. This may include using your information to resolve technical issues, prevent fraud, and improve the security of our website and services.

5. To communicate with you: We may use your information to contact you with important updates about our website or services, or to respond to your inquiries. We may also use your information to send you promotional materials about our products or services, only if you have consented to receive such communications.

6. To personalize your experience: We may use the information we collect to personalize your experience on our website, such as by showing you personalized content or ads.

7. To analyze and improve our business: We may use the information we collect to better understand how our customers use our website and services, and to improve our business. This may include conducting research and analysis, and developing new products and services.

• HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. However, we may share your information in the following ways:

8. With service providers: We may share your information with service providers who help us with our business operations, such as hosting our website, processing payments, or conducting research and analysis. These service providers are required to use your information only for the purposes of providing the services we have contracted with them to perform.

9. As required by law: We may disclose your information if we are required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with legal process, protect our rights or property, or protect the safety of our customers or the public.

10. In connection with a merger or acquisition: If we are involved in a merger, acquisition, or sale of all or part of our business, we may share your information with the other parties to the transaction.

• HOW WE PROTECT YOUR INFORMATION

We take steps to protect the information we collect from loss, misuse, and unauthorized access, disclosure alteration, or destruction. However, no security measures are perfect, and we cannot guarantee the security of your information.

• CONTACT US

If you have any questions or concerns about our privacy practices, please contact us at:

Phone: 01582 858104

Email: info@prolocklocksmiths.co.uk

Address: Prolock Locksmiths, 5 The Priory, 2nd Floor, The High Street, Redbourn, AL3 7LZ